1

Dispute

Booking Number ***

The guest cancelled booking  due to CONVIN -19

But we got charge commission please advise why 

 

Regards

Shaheed Abrahams 

Hotel Schwweizerhaus.net 

2 Replies
17 Views

10
BrookAve

Hi

 

Send message to BdC support with the reservation number, and explain.

 

Did you actually acknowledge their cancellation request and allow full refund?

1 month ago
1
Hotel Schweize…

we didnt not charge guest at all 

no credit card details was use on the booking 

 

1 month ago