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1

Dispute

Booking Number ***

The guest cancelled booking  due to CONVIN -19

But we got charge commission please advise why 

 

Regards

Shaheed Abrahams 

Hotel Schwweizerhaus.net 


Profile picture for user barry.reilly.winnov.net b
11
BrookAve 2 years ago

Hi

 

Send message to BdC support with the reservation number, and explain.

 

Did you actually acknowledge their cancellation request and allow full refund?

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Hotel Schweize… 2 years ago

we didnt not charge guest at all 

no credit card details was use on the booking