1

Dispute

Booking Number ***

The guest cancelled booking  due to CONVIN -19

But we got charge commission please advise why 

 

Regards

Shaheed Abrahams 

Hotel Schwweizerhaus.net 


11
BrookAve

Hi

 

Send message to BdC support with the reservation number, and explain.

 

Did you actually acknowledge their cancellation request and allow full refund?