We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Dispute comission

Hello. I recently opened a dispute for a comission I’ve paid and it was a no show risk free cancelation, they had agree the payment they have to do. My question is when do they pay these disputes. Like if it was a normal check out and 10 days after , or since when they agree they do the payment 

1 Replies



Hi Jordi Blesa


usually the team to contest these with is the finance team, who have a separate messaging and phone number contact.


See below to send the ma follow up message. I would imagine the payout for a no show that was not marked in time and then disputed, would simply be by the next payout period date.i.e. the next pay run scheduled.




Kind Regards



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How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

9 months ago