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SERENA PALACE
payment

Dispute invoice

Invalid invitation the guest didn’t check in the hotel he cancel the reservation before arrival but booking.com charged the full amount  of reservation saying this the hotel didn’t accommodate the guest and the guest stay on other property and difference amount willbe paid by the hotel we didn’t refuse the guest and guest didn’t come in the hotel how can we pay that difference amount 

Profile picture for user barry.reilly.winnov.net b
11
BrookAve 1 year ago

 

Hi 

 

You can simply dispute invoice line items on the Docs & invoices section of the Finance menu in Extranet.

Tick the box on the line item for the reservation to dispute and submit.

or contact BdC Partner Support direct as per below.

 

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

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