
1
Dispute invoice
Invalid invitation the guest didn’t check in the hotel he cancel the reservation before arrival but booking.com charged the full amount of reservation saying this the hotel didn’t accommodate the guest and the guest stay on other property and difference amount willbe paid by the hotel we didn’t refuse the guest and guest didn’t come in the hotel how can we pay that difference amount
Hi
You can simply dispute invoice line items on the Docs & invoices section of the Finance menu in Extranet.
Tick the box on the line item for the reservation to dispute and submit.
or contact BdC Partner Support direct as per below.
Message or Call BdC PartnerSupport
Kind Regards,
Be Safe, Be Well
Dedicated Partner Contact Options - Visual Guide
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile