I'm Vera from The Holiday Guesthouse, Tanjungpandan , Belitung, Indonesia. I have 3 problems regarding booking.com, intranet, and our new partnership as follow :
1. I have difficulties to use the extranet of booking.com, after we has ended the contract with our third party hotel management. We realized, commision has been charge to us regarding the guests that never shown, and actually had cancelled her reservation through booking.com . I tried to ask any email or contact that i can access to inform this dispute. Please advice.
2. We always receive notification for the confirmation of our hotel location. But we didnt receive any mail till now.
3. There is 2 account uploaded under our hotel name (previously by OYO) we would like to combine these 2 into 1 , where actually the contract with OYO has been ended.
Hope to get your feedback and solution asap.
Best Regards, Vera