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Dispute with latest invoice

I am disputing our latest invoice as there are two guests listed who cancelled because of  Covid19 and yet booking.com have charged us commission for a non stay.

I find that this is extremely bad and need an answer to this as soon as possible as the invoice is due to be paid in three days.

We as owners of Makayla Palms will always pay the correct amount but are unhappy about paying for something that did not happen.

The two guests numbers are ***  and ***

John Rennie

Owner

1 Replies
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10
M Adamopoulou

Hi! John and welcome to the Partner Community.

You have to resend your message request through your Extranet inbox directly to booking.com to support you.

Wish you all the best.

3 months ago