*** document no *** payment already paid my hdfc bank futurewin associates. but showing not paid

Dear Sir,

*** document no  *** payment already paid my hdfc bank futurewin associates. but showing not paid

already i paid rs.840 but that is showing not paid.

this is my first trancation.i am sending money imbs. through.

2 time i am sending RS.714 that shows green tick. sir please check *** date 5/12/2020 rs.840/. imps