We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Does the guests have to verify their ID ?

Does the guests at Booking have to verify their ID to be able to make a reservation ?

Best regards


1 Replies





Depends on context


1. Verified by Booking.com when they register on booking.com

2. Guests who book must provide ID prior to arrival.


If #2, then simply have it in your first auto message template and also make a Photo ID template under Other category. That way you can trigger it manually

Ask for government issued Photo ID, showing all edges, In focus, No Glare etc.

Must be sent within 48  hours of booking or x days prior to arrival.etc Give the option to email it and or WhatsApp.

Note: Failure to provide valid ID meeting al lrequirements will result in voiding booking.

After checkout and in good standing delete all copies.


If you have to void booking, details page , request cancellation and choose option 1.


8 months ago