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Dont have payment from booking.com since 1 september

Dont have payment since 1 september. 

3 Replies
41 Views

9
Sharonpowney

You should contact the Finance team as help desk to see if there is a problem.  This is the partner forum so unable to help with a specific issue like this

11 months ago
1
Tony Sutherland

They appear to only pay-out once per month and that is around the 15th of the month. So it is possible not to be paid for up to 6 weeks from the time a guest arrives.

That said, I have bookings from August that I haven't been paid for. Repeated contact with booking.com and their finance people (whom take up to 5 days to respond to an enquiry) has revealed that they have some big issue with their computer system where they can't interface with host's banks. And they don't know when it will be fixed. 

11 months ago
8
pibomarco

Also some hosts that just joined BDC think they will get paid but they didn't even activate "Payments by Booking.com" feature first. 

11 months ago