Double booked what to do ??

How can I cancel a reservation ? I rent out an apartment but I have a double booking. How can I cancel the reservation? I cannot find the answers on booking.com 


gr eva  

M Adamopoulou

Hi Eva,


You can  message the guest....

Advise of situation .

Refund if directly prepaid 

Use Request cancellation in Reservation details page.


Beware of relocation expenses...


Hope that helps you?




And never ever use the ICAL sync on BdC if you are listing on another OTA, it does not work in REAL time.


Instead get a 3rd party Channel Manager service



  1. In the extranet, close availability, close rooms,
  2. go to the ‘Inbox’ tab.
  3. Select ‘Booking.com messages’.
  4. Right Pane - Click on ‘See Contact Options’
  5. Choose Account
  6. Now choose TERMINATE, 
  7. follow the next prompts




Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox