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Double booking

A client has booked today through booking com. my place on the same dates that another client has booked earlier from another platform.

How can I cancel the today's booking without penalty?

4 Replies

9
M Adamopoulou

Hi! Megrelis and welcome to the forum. Double booking is a very frustrating situation. First try to convince your client . Check this out I hope it helps you. tohttps://partnerhelp.booking.com/hc/en-gb/sections/115000664305-Handling-changes-and-cancellations request cancellation.
Synchronize your calendars to avoid double booking.
Take care...

4 months ago
2
Glennroy111

Synchronization should be Automatic!!

4 months ago
1
Debrasutherland

I have my calendars synced and it doesn't always work. A BDC rep told me it can take up to 4 hours so I block on other websites manually, which is ok when you only have 1 room.

4 months ago
9
M Adamopoulou

Synchronize works but you can’t always count on it. I only have one Studio so it’s easy for me to check out my reservations every time.

4 months ago