We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Ecommer

Please check rate plan - Stay & Dine Package standalone, no combine promotion on extranet -> but booking received get include promotion:

  • Booking ID: ***- Stay and Dine Alcove Package, Basic Deal 15% OFF (Stay and Dine Alcove Package -15%): VND 951,532 -> we no join
  • Booking ID: *** - Stay and Dine Alcove Package, Basic Deal 15% OFF (Stay and Dine Alcove Package -15%), genius rate (Stay and Dine Alcove Package -10%), Domestic POS (Stay and Dine Alcove Package -15%) -> why get all promotions.

for booking ID *** rate at now only vnd713,000 -> after cms 15% là còn vnd 606,000 -> can not accept so please cxl booking as unable join any promotion? or change it to room only, no any meal include

Thanks,

Please Vietnamese person call to help hotel - contact Ecommer

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