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AN ERROR TO FIX IN THE INVOICE OF OCTOBER (HOTEL HU)

HI WE'VE FOUND THERE IS AN ERROR IN THE INVOICE YOU'VE SENT ON NOVEMBER 6 . 

WE'VE APPLIED THIS GUEST AS AN INVAILD CARD OWNER 

HOWEVER, IN SOMEHOW, WE FAILED TO CANCEL THIS RESERVATION (***) 

WE APOLOGIZE TO YOU FOR CONFIRMING THE INVOICE VERY LATELY .

WE HOPE WE CAN HELP US TO FIX THIS MISTAKE. 

 

THE BOOKING NO. ***

GUEST NAME *** *** ***

EXPECTED CHECK IN AND OUT DATE : OCT.5 .2109 ~  OCT 10 2019 

 

HAVE A GOOD DAY 

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3 Replies
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jaybeegee

hi! please note that this is a booking.com partner forum for sharing tips and advice. you will not get any support for this matter here and you need to reach out directly to the customer support via phone or emailing the finance dept directly from the portal. GL

 

8 months ago
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Sergei - Commu…

Hi Hotel Hu Incheon Airport! Thanks for your post.  In your case the quickest way to get help would be to send a message through your extranet or use the phone number listed next to your extranet inbox. All the best!

P.S. Please, don't use CAPS LOCK for posting in the Community.

8 months ago
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M Adamopoulou

Dear Sergei Thanks for the comment about CAPS LOCK.

Writing  entirety in block CAPITALS is shouting  and it's rude, so best not to do it unless you really do want to shout at someone.

Thanks to fluff I also realized that writing in CAPS is rude....

This Community is also giving us Language and grammar lessons....it’s one of the reasons I am so active here....it’s like I am going to school again...education never stops..ha...ha...

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8 months ago