1

Error in payment

Hello, Our hotel refund a virtual credit card mistaken it for the credit card of one of the guest Belinda Mondy. Her reservation number was ***. We now refund the proper card of Miss *** but we need to get the refund we sent to the virtual credit card associated with that reservation back, the amount refunded was 89.78. Sorry for the inconvenience, Have a great day, Youssef BEHTI


1
Vila Vlad

when we changed the billing data, we omitted all necessary changes. please cancel the invoices from May, June, July from grande impex srl, on the company that also collected the grand master clean commission. currently grand master clean, whose ***, headquartered in Constanta, Alexandru Lapusneanu Blvd., deals with administration . 

B.
Janita - Accou…

Hi Park Inn & Vila, 

Please reach out to your support team directly for property specific assistance. 

Send us a message

If you have a specific question that you need our help with, you can send us a message. To do so, click Inbox on the Extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question faster by choosing the right topic and subtopic for your message.

Call us

If you have an urgent question about your property or your partnership with us, you can also call us. To find a dedicated phone number to call, log in to the Extranet, click Inbox, then Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.

1
Vila Vlad

Hello, in 2021 grande impex no longer occupied Vila Grande Costinesti. The new manager is the Grand Master Clean company, which also collected the money. we cannot record correctly in accounting. please modify the contract on grande impex srl pr grand master clean with headquarters in Constanta, Bdul Alexandru Lapusneanu no.104 Cui ***

J 13/123/2012.

and the invoices from May to June July re-invoiced on grand master clean please tell me what documents I need to send. thank you 

1
Vila Vlad

in order to better clarify the problem, I want to talk to someone from the department in Romanian, to call me at ***

B.
Janita - Accou…

Hi Vila Vlad, 

Please reach out to your support team directly for property specific assistance. We are unable to pass on this information for the Community page. 

Send us a message

If you have a specific question that you need our help with, you can send us a message. To do so, click Inbox on the Extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question faster by choosing the right topic and subtopic for your message.

Call us

If you have an urgent question about your property or your partnership with us, you can also call us. To find a dedicated phone number to call, log in to the Extranet, click Inbox, then Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.