1

extra guest that hasn't booked

3 guests have booked to stay at my property however there are 4 people staying there. What do I do about this? I don't mind 4 people being in there but I would like them to pay for the additional person as they have booked for 10 nights. 

3 Replies

7
Isle of Wight …

If you have set pricing per person, you are discounting - people take advantage of that by booking for 2 or 3, then turning up with more people.

All of our properties are priced for the whole property, regardless of whether it's 1 or 8 people staying. This way, we never lose money, only gain. We never have hassles, never get frustrated because additional guests have come and not paid. The majority of our guests are still couples

+1
26 days ago
8
Barry Reilly

 

Hi Jill

 

All you can do is ask them directly to pay the difference.

Or you could contact support team and have them ring the guest phone number to request it, but support may just turn around and say the same to you.

 

Now harm in trying either way.

 

 

 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

 

 

 

26 days ago
9
M Adamopoulou

I agree with you Isle...

Prices for the whole property works better.

Best wishes.

26 days ago