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1
Los Corales Beach Village
#Urgent

EXTRANET BUG! Unable to pay commissions by credit card... and ACCOUNT SUSPENDED!!!

For two weeks it is impossible to pay monthly commissions with a credit card. No doubt about credit card validity and funds. The Booking.com operator just confirmed that is a BUG of the Extranet.

Meanwhile, after a lot of extranet messages and the account manager never answering, booking.com has suspended the account!

11
BrookAve

 

Hi

 

1. what country are you in ?

2. did you actually have a CC option on the finance overview page t odo this, as many of us do not have this at all??

 

3.  worst case you can use the public list link *** below to make contact.

 

 

 

 

 

Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox

 

 

1
Los Corales Be…

Thanks for your prompt reply.

I'm in the Dominican Republic where Booking has closed the office for a couple of years (great choice!)

Yes, I have the CC option and successfully used it for 5 years till 1 month ago!

Cannot see your link...deleted with ***

My account manager is not answering. Booking answered to pay using bank transfer but it is very expensive from here (27% more as tax).

After 15 minutes of waiting time calling the USA number, it answered an operator from Croatia saying it is since several days there is this bug!

Really bad bad bad experience!

11
BrookAve

 ah ok so at least its been reported already and they confirmed as a known bug and they are working on it.

 

lol no the 3 astericks *** is just a marker to correspond to the next occurance of *** lower down in my reply to the actual link

 

 

 

this : *** public main lines via Where you can reach us   << click on where

 

 

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