We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Fail to update bank details

Hi Booking.com Partner,

This afternoon I received my first guest from booking.com, tonight I try to update my bank details, however unfortunately I fail to update after many attempts, the message pop up is " An unexpected error occurred, please try again later." I try with all my banks but none of them work, this thing really frustrated me. I hope you all can help me rectify this problem as soon as possible.

Best Regards,

James Lai

2 Replies


This is the partner forum, ie. other hoteliers, but for this technical problem you need to contact the Help team at booking.com.  Use the Inbox icon on Extranet.

1 year ago
James Lai

Dear partner,

I am glad to inform you all that I have successfully add my bank details to booking.com for them to make payout for me this morning.  I still wondering why I fail to do so in the last few days.  Thanks for your advice

1 year ago