False bookings and Finance invoices

We finally opened our property on July 19 after waiting 4 weeks for a property ID verification code. We then received a succession of bookings - all of which the credit card was unable to be verified by Booking.com and the booking being cancelled (with subsequent emails advising me of the cancellation.

We have had no Booking.com guests stay at the property and now finance have sent me an invoice for commissions for false and cancelled bookings.

Something seems seriously wrong.




Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Max Niggl


I had also contacted via phone, messaging and email. I finally got a phone response.