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A false reservation due to hacking guest
I had a reservation beginning november. Guest did exists but had no idea there was a reservation made in his name.his account was hacked I informed booking about this. Marked it as no show but I still received an invoice from booking.com
how do I cancel the invoice.
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Hi
1. Theres no such thing as hacking a guest account , thats a myth, sounds like they are chancing their arm. No one needs to do that when its so easy to make a fake registration anyway.
2. No Show, simply mark as No Show, then message support with reference to say their did not prepay, and it will be resolved in time. Or use the reservation statement list and tic k the dispute option.
Literally that simple.
ELSE
Please phone BdC Support directly for this type of enquiry. Guide below or :
1) In the extranet, go to the ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘See Contact Options’.
Topic : Account
Subtopic : Other, then phone number is revealed on right
Kind Regards,
Be Safe, Be Well
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