Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

A false reservation due to hacking guest

I had a reservation beginning november. Guest did exists but had no idea there was a reservation made in his name.his account was hacked I informed booking about this. Marked it as no show but I still received an invoice from booking.com

how do I cancel the invoice. 


11
BrookAve

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


 

Hi 

1. Theres no such thing as hacking a guest account , thats a myth, sounds like they are chancing their arm. No one needs to do that when its so easy to make a fake registration anyway.

 

2. No Show, simply mark as No Show, then message support with reference to say their did not prepay, and it will be resolved in time. Or use the reservation statement list  and tic k the dispute option.

Literally that simple.

 


 

ELSE

Please phone BdC Support directly for this type of enquiry. Guide below or :

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile