False Resevations and Cancellations
Unsure if this is the place for this, but over the past 2 years we have received MANY reservations and then cancellations. This would be normal under any circumstance other than the fact that they are getting ridiculous. They are mostly for longer stays or multiple rooms. The last one was for a woman for 2 rooms, her phone number was from Germany, Booking.com even said she was coming from Germany. Her address was from Iowa, USA and her credit card number and expiration date (MC, 01/2032) were horribly false. We were unable to reach her via email when the cancellation came through 3 days later and were unable to. How can Booking.com pass on a viable booking and confirm it with the guests if the hotel can't? We have received WAY to many of these bogus reservations Our reservation policy is that we require 2 weeks notice of cancellation or we charge 50% or 1 nights stay whichever is greater. We couldn't charge due to the false credit card, Booking.com was notified and we have still not heard anything back (2 days later) Someone is dropping the ball OR someone is trying to boost up their numbers for advertising. Anyone else having these problems?