We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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Fees

Hi, I just wanted to make sure I had all the finance settings correct. Our account in booking is connected to Lodgify. As far as I understand right now there's a 15% commission fee to pay to booking.com and we pay that once the guest stays for their reservation. Will that come as an invoice or be automatically taken out of our payout? Do we pay the full 15% or do the guests pay part of that fee? How much should we expect to have to pay for using booking.com?

Thanks, Melissa S

2 Replies
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10
BrookAve

Normally all you do is setup under the extranet finance menu the direct debit feature, then BdC will pull on demand monthly

7 months ago