We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Fees for cleaning and extra guests

I have just listed my house for rent on Booking.com. I'm wondering if there is a way to add a fee for cleaning and additional guests? 

 

 

6 Replies
70 Views

10
M Adamopoulou

Hi! Brad,

In your Extranet uder your Property...scroll to find Policies...click and go to Additional fees and charges...there you can edit your cleaning charges.  In Policies you can also find extra beds & cots where you can edit for extra guests.

Hope this helps you.

 

9 months ago
1
della churchill

I have a similar question.  My first booking.com guest has booked with 12 hours notice and is not replying to messages.  I need to know if they want the linen package and if so what configuration of beds they want before i can ask for the extra charge. 

How do i even ask for extra charges and what happens if they no show and i still have to pay our cleaner for the linen service?

+1
9 months ago
7
Isle of Wight …

Guests not replying is a common issue. I always use automatic message templates, but most guests still ignore all messages.

Make your settings so that you require a validated phone number. At least you can call your guests.

I prefer to include everything in pricing - far easier than trying to get guests to understand what services are offered, especially when they don't read emails and messages.

No shows, fake bookings etc are a common problem with Booking.com. Ask Booking.com to set up Payments by Booking.com so that guests pay at the time of booking, just like on AirBnB, TripAdvisor and HomeAway. If they refuse, just switch to AirBnB, TripAdvisor or HomeAway, or even all 3 of them. Don't try to do things differently - it doesn't work.

+1
9 months ago
1
della churchill

Thanks.  I've decided to bail from this platform.  The owner experience for individual holiday homes is very poor and the fees do not represent good value without a clear payment and comms structure

9 months ago