I had a booker that did a no show and was not contactable. I marked the booking as a 'no show' with a partial payment. Booking.com sent me an invoice for full amount. I disputed the invoice as per procedure. My dispute was accepted, so only now 50% of original invoice.
I received a charge back from the bank for the deposit amount as the booker used a fraudulent credit card to make pay the deposit, so I contacted via the extranet booking.com and sent though the chargeback letter, I have not received any reply to it. I followed up with a number of phone calls and sent many many messages to client service and via the extranet. THERE IS NO REPLY FOR OVER A MONTH NOW to any of my messages.
Does anyone know how to get this problem resolved because none of the agents at booking.com have been able to. They never reply to the messages in the extranet. Even customer services DO NOT REPLY even though it says they will get back to you in 2 days. Also submitted a complaint and NO REPLY to that for over a week.
My property has been suspended as a result of this.
What should I do? Any suggestions welcome. I am pretty desperate now.