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Hello, I received a bill for the month to charge a commission of 21e. The problem is that the guest who booked the days did not come to the accommodation. He did not use the services or pay, and the commission still stands. Please also check his account as he has not been charged anything because the guest did not come.

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BrookAve 1 year ago


You must mark it as no shown if you failed to do it in time you can still report it (as both - no payment and no show) and the adjustment will be auto reconcilled, in time.


If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox