Finance Department: >2 months waiting for simple change

On June 10th (over 2 months ago) I requested to correct the situation that guests cannot pay by credit card on my listing. All my financial details are complete.

I have sent several messages through the Intranet, called several times to Partner Support.

They have sent internal messages to the Finance Department on several occasions.

Today I called the Finance Department directly on the number I was given. I hung up after 35 minutes of waiting. 

Really, is this what I pay so much commission for? Sorry to say it, but what an incompetence from Booking and waste of my time.