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1

Finance department no response

Hi! 

We have a commission dispute, and some other questions about the commission calculation that seems to go wrong. We have been sending messages to booking now for over 6 weeks (!!!). The dispute is also still pending without any response. In the meantime we keep paying hundreds to thousands of euros on commission, to the company that doesn't even bother to reply to our messages! Tried to call a few times as well but after 60 minutes of waiting time.. yeah.. 

 

Does anyone have the same experience, or maybe a solution? 

 

Please to hear, with thanks!


11
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


 

Hi Lianne

 

We [partners] cant assist here with this topic type, only BdC Support team can, other than :

You received an invoice and have a question? Here is what you need to do. | Booking.com for Partners  

When you say sending messages are you doing this:

  • 1) In the extranet, go to the ‘Inbox’ tab.
  • 2) Select ‘Booking.com messages’.
  • 3) Click on ‘See Contact Options’
  • Topic : Finance
  • Subtopic : xxxxxxx  

If you were only using the contact info under Finance Overview, I suggest doing above to trigger a case.

 

 

 


ELSE

 

Please phone BdC Support directly for this type of enquiry. Guide below or :

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

1
Lianne Lagrouw

Hi Brooke,

 

Many thanks for yours above. Unfortunately we have tried all options, without result still.. that's why we posted this message to see if there are more partners facing difficulties? I cannot imagine we are the only ones since the phonenumber places you in a waitingline of 60 min+

11
BrookAve

 

Hi 

 

Yes other reporting similair and disimilar , but they never state the country or finish the partner profile so we ca nreally see where they are so as to know if its all in one country where the issue is or not. different regions have different offices and finance dept as far as I know.

 

 

1
LATAYA SPIKES

I'm in the US and having payout problems and no response from the finance team as well.  I am only on my 1st week I can't afford to keep listing with them if I have to wait 6 weeks for payouts. I haven't received any payments since I liked my property in November 2020 and we are already in the middle of December. This is unacceptable as a major company.

11
BrookAve

 

  • temp change back to default of collect on arrival
  • or sending payment link
  • or getting CC details to charge
  • or ask for bank transfer.

 

 

1
LATAYA SPIKES

My account has been setup on bank transfer they are blaming it on Stripe the credit card company. I have one more reservation with them and then I am removing my listing.  I am just getting the run around with customer service. Banking information and listing setup has been confirmed as ALL correct so I guess their only recourse was to blame it on an outsource, this is ridiculous.

1
Alex Goldberg

They do not have anyone in the finance department, if they have this department at all. Everything is run by automated software, and when it makes a mistake, you cannot argue with it. A mistake in my invoice as well four months ago, I went exactly through the same thing, a fake number that disconnects after an hour, messages on the extranet that no one reads, a complaint that no one reads, support on the phone assuring me that they wrote to finance department and soon it would be resolved (four months ago)..

Why would I pay commission to scammers? I'd rather have my property blocked and try other sites

11
BrookAve

 

 

 Visual : Contact BdC Partner Support as a Registered Partner - Private Number Versus Public main lines

 

As a registered 'Property Partner' you have access to an assigned private number for BdC Partner Support.

This is also where you can submit messages to log a case or ticket for an issue, enquiry etc. on many topics.  Just make sure to choose the right topic and sub-topic.

 

If you cannot find just use Account , Other.

 

how to contact partner support via private assigned number in inbox

 

 

The public main lines are not direct to Partner Support but can be routed to the various departments required.

 

 

The new Contact Us on page footer despite being recently revised is still a mess. The main line list is not obvious as to where it is. Its on the right pane.

 

This is the list >>>Where you can reach us  ,  anyone even if not registered can use this list.