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Forced refund of non-refundable bookings for Corvid-19 cancellations???

Booking.com makes us to refund non-refundable bookings.

 

If we don't, they will refund those bookings and invoice us.

 

They don't even ask the guests to TRY to claim travel insurance.

 

We will go bankrupt as a small business if we have to refund all prepaid non refundable bookings.

 

I highly doubt this is even legal, to simply override our policies (the guests agreed on a nun refundable rate upon booking and were asked to get travel insurance).

 

How do you deal with this???

2 Replies
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Janefryer

Exactly how? I am non-refundable also.   I wrote to my up and coming bookings asking them to ensure that they could claim off their travel insurance/credit card insurance and that we could then re-book at some kind of a discount for next year.  They next one up just cancelled via the booking.com site with no consultaiton or dialogue. My money is gone.  

4 months ago