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Forced refund of non-refundable bookings for Corvid-19 cancellations???
Booking.com makes us to refund non-refundable bookings.
If we don't, they will refund those bookings and invoice us.
They don't even ask the guests to TRY to claim travel insurance.
We will go bankrupt as a small business if we have to refund all prepaid non refundable bookings.
I highly doubt this is even legal, to simply override our policies (the guests agreed on a nun refundable rate upon booking and were asked to get travel insurance).
How do you deal with this???
Exactly how? I am non-refundable also. I wrote to my up and coming bookings asking them to ensure that they could claim off their travel insurance/credit card insurance and that we could then re-book at some kind of a discount for next year. They next one up just cancelled via the booking.com site with no consultaiton or dialogue. My money is gone.
There is a discussion on this topic here.. Hope we can fight this together!
https://partner.booking.com/en-gb/community/booking-advice-and-updates/your-questions-answered-coronavirus-faqs