Use our data-driven guide to capture late-season demand.


fraud booking

What is the best way to report/reduce fraud bookings?  I currently have a booking for Feb for one month totaling $13,000  , The customer is form congo and I am in Canada.  Are they just checking credit card numbers?  What is the purpose behind this scam?  How do I report it to  or cancel it?  It was charged on system, is there a way to change it so i can process the payment directly?

Profile picture for user p
pibomarco 3 years ago

The best way (for new future bookings): - To activate "Payments by" if available in your country - Activate Online Payments by - VCC (you charge Booking's virtual credit card) but you need a POS machine or a third party that offers this service.  If this is not an option for you, I would defenitly mark in extranet under policies, that you require a deposit after the booking is made. You send your bank details and a deadline to the guest. If he doesn't make a deposit or doesn't respond, in extranet you can make a report (request to cancel -> payment not received), and if the guest doesn't respond in 24h you are able to cancel their booking with just one click in extranet.   

Profile picture for user f
Fluff (new account) 5 months ago

I assume this person has not paid in advance for his booking? Was he due to pay on arrival?

If yes, then unfortunately this is an age old scam you have been victim of.

Do not, for your own sanity and financial stability, allow any payments at the property on arrival. These are a HUGE source of wasted time, loss of income and heartache, most particularly on BDC, where it is rampant!

Find a way to take payment in advance, when the booking is made and add a no refund policy. This filters out all of the time wasters and scammers.