We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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Fraudulent bookings by rival partners

Booking.com policy allows fraud guest booking to go Scot free which causes economic loss to hotels. Yet it penalises partners when they do not honor bookings. You need to change your policy which supports fraud.

5 Replies
62 Views

1
Deeprego

Booking.com supports economic loss to partners by taking no action against guests who make fraudulent bookings. It needs to make policy that is fair.

1 year ago
1
Deeprego

Have other hotel partners faced large percentage of bogus bookings via booking.com? We face a lot in Dubai and even when flagged
To customer service they do nothing to help. They hold the hotel to ransom but not to guests who do no shows.

1 year ago
1
Deeprego

Change your policy BOOKING.COM

1 year ago
1
Inn 38 Oak Blu…

On the Ocean. Getting ridiculous we have had 3 months of fraudulent booking problems we are small only 3 rooms so loss is great!

1 year ago