Fraudulent Last Minute Bookings
Dear Booking.com and Fellow Innkeepers,
Yet again, another last minute fraudulent booking involving an invalid credit card, room inventory held hostage for 48 hours, lost revenue, and ultimately resulting in a NO SHOW. This year I experienced 12 NO SHOW/Cancellations, last year was twice that amount, and even more the year prior. That equates to over $55,500 in LOST REVENUE. While I appreciate the fact that Booking.com is so quick to say, we will not charge you any commission on these (as long as the property owner notifies Booking.com for each and every one - otherwise they DO CHARGE THE COMMISSION!). This situation only continues...going into the new year, I am seriously questioning whether or not to continue my relationship with Booking.com. I have reached the conclusion that Booking.com is responsible for enabling these fraudulent bookings. The lost revenue impact, especially to small innkeepers, has resulted in a significant financial hardship! Is anyone aware of a class action lawsuit regarding this matter? Something has got to be done. I truly believe that Booking.com has allowed this to continue in order to fill their coffers with commissions being charged to properties who do not immediately contact Booking.com to avoid a commission charge. Think about the properties who do not have the manpower to monitor these NO SHOWS, think about the Innkeepers who do not understand how to handle these situations in a timely manner, think about the millions of dollars being generated by Booking.com as a result. No one else benefits from creating fraudulent bookings like Booking.com! No other OTA has this issue! How long do we allow this to continue before we say ENOUGH ALREADY?