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free cancellation *** reservation number ***

please cancel booking *** , the nlady caaled us yesterday she has an emergency surgery today and we decided not to charge any cancellation costs. The lady can't confirm our cancellation as she is already in hospital. could you please take care so we can sell the room ? KInd regards Dorothy Koraka

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jaybeegee 2 years ago

hello and welcome to the bdc partner forum 

you will need to take up the matter directly with bdc partner support via telephone or email.

in view of the urgency i would suggest you call them immediately. bdc will then need to validate with the guest (so they need to be available to take a call).

btw very nice of you to waive the cancellation cost.