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Frustration

Soo frustrating. I had my first guest last month, over four weeks ago and still didn't get my money. The commission was taken but no money transferred to my account. I have sent three messages, which haven't been answered and I can't get through the phone as it keeps saying that the number doesn't exit.

Has anyone experienced this?

6 Replies

1
Matt - The Las…

Hi there,

I'm not sure if the dates are the same for every country but here in the Netherlands we are always paid by, or on, the 15th of the month. My payment just came in this afternoon so yours shouldn't be too far away. Don't panic, although i've had a few issues here and there with BDC, i've never had a problem getting paid.

Kind regards
Matt

7 months ago
2
Louise

Hi

Yes, our payments are always around the middle of the month and so far after 2 years with a B&B in England and 6 months with a B&B in France we have always been paid. Luckily with no issues so far.

If you need to ring them you should be able to find your local number on your extranet but you can ring numbers outside of your own country if your number is not working. For example, my French is not very good yet, so I ring the number for London if I need advice or help. Good luck.

Many thanks

Louise

7 months ago
9
M Adamopoulou

Hi Elia-Kirwan and welcome to the forum. As said above booking.com is always in time with my payments. On the 15th of every month. Just wondering are you looking the right banking account? Some partners had problems with payments and it was that they had given wrong number account. Maybe that’s your case.

7 months ago
3
Eugenia Ruabur…

FRUSTRATION!!!!!!!!!!

I get so excited when I received booking especially during low season only to find that the credit card is invalid. The supposed guest does not even come back .... sad ...eh...

2 months ago
1
Giselahw68

Yes, I have also experienced confusion around payment. Sometimes guests think they have paid by credit card, but they haven't and it is a bit embarrassing. I usually print the guest record sheet from the extranet to show as proof. I had some guests who paid for their stay directly to Booking.com, well in advance of their trip. It was a full month stay, and so it represented quite a bit of money. Receiving the payout from Booking.com in the middle of the month after they left (they left in January and I was paid in February) was very hard on my cash flow. I have since then been trying to get guests to pay directly into my account instead, and am still working out if I can use PayPal to support this. While I do have card facilities, they demand that the card and the cardholder be present when I process a transaction. so virtual credit cards are useless to me.

2 months ago