We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



General Manager

A guest cancelled a reservation thru you for June (*** June 6-8). We waived the cancellation fee - but you guys are still showing that deposit was forfeited. We NEVER even ran the deposit. How do we make this change so that we are NOT charged commission. There is no option for me to do so. 

Please respond with direction. I would like to file this away and move on...


Thank you.   

Hillary Lee

The Conch House Heritage Inn


1 Replies



Hi Hilary,


Thats one to message via extranet, with booking number, and spelt it out for them


Extranet, inbox, booking messages, click See contact options.


Choose message, set drop down

6 months ago