General Manager

A guest cancelled a reservation thru you for June (*** June 6-8). We waived the cancellation fee - but you guys are still showing that deposit was forfeited. We NEVER even ran the deposit. How do we make this change so that we are NOT charged commission. There is no option for me to do so. 

Please respond with direction. I would like to file this away and move on...


Thank you.   

Hillary Lee

The Conch House Heritage Inn




Hi Hilary,


Thats one to message via extranet, with booking number, and spelt it out for them


Extranet, inbox, booking messages, click See contact options.


Choose message, set drop down