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Give money back today


Guest should have booked today but I am very sick. How can I give the guest his money back as soon as possible so that he can book something else today?


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BrookAve 1 year ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi Andy Makiese


  • Simply open the Extranet in a web browser ,
  • Go to the reservation details page.
  • Send Message to guest of the intent
  • Now on right pane click request cancel
  • Choose option 2 (triggers full refund once guest confirms).
  • Wait for guest to click notification confirm link.
  • If they dont  ring BdC Support.



Contact BdC Support as per the visual guide below or the short version here:



1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘ messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


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