Give money back today

Hello

Guest should have booked today but I am very sick. How can I give the guest his money back as soon as possible so that he can book something else today?

Andy

BrookAve

Welcome to the Partner Only Forum, addressing only us not BdC support team.

Posting an action request will not result in any action at all, here.

Hi Andy Makiese

Simply open the Extranet in a web browser ,
Go to the reservation details page.
Send Message to guest of the intent
Now on right pane click request cancel
Choose option 2 (triggers full refund once guest confirms).
Wait for guest to click notification confirm link.
If they dont ring BdC Support.

ELSE

Contact BdC Support as per the visual guide below or the short version here:

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’.

Topic : Account

Subtopic : Other, then phone number is revealed on right

Kind Regards,

Be Safe, Be Well

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