Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1
Andy Makiese
#Help

Give money back today

Hello 

Guest should have booked today but I am very sick. How can I give the guest his money back as soon as possible so that he can book something else today?

Andy 

11
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.

 

Hi Andy Makiese

 

  • Simply open the Extranet in a web browser ,
  • Go to the reservation details page.
  • Send Message to guest of the intent
  • Now on right pane click request cancel
  • Choose option 2 (triggers full refund once guest confirms).
  • Wait for guest to click notification confirm link.
  • If they dont  ring BdC Support.

 

ELSE

Contact BdC Support as per the visual guide below or the short version here:

 

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’. 

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 

 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

Related posts