We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Guest

I have a guest reservation for $1200 for 7 days a few days after my apartment listing was made public on booking.com. the guest has provided no telephone number and the booking was not paid for so far (BDC has listed the property as accepts cash only at arrival time). Also the guest isn't responding to messages sent to him through BDC's pulse app.

I'm used to Airbnb where the platform withholds the amount and the guests actually show up.

Right now the booking is non refundable, but the guest can easily not show up and not pay anything. This already happened with a guest yesterday. Never showed up and I lost 3 days of unbooked nights.

What would be the best way to ensure that the next guest with this upcoming booking isn't a no show and actually does pay? Any ideas?

1 Replies
7 Views

6
David

Hi Your policy is dreadful letting guest pay nothing until they arrive is like leaving your door open for strangers to stay without paying.You need to either start accepting card payments or sign up for the virtual card where guest pay booking.com up front then you charge the card on the arrival day.

1 year ago