guest aks for free cancellation but my terms are 50% to be paid
i´m now second year with booking, have a good reviewscore and no cancellations so far.
One of our guests aks for free cancellation.
Our terms and conditions don´t include free cancelation as there are sveral reasons.We have to plan poolguy, cleaner, contact person for keys and so on in advance to a guests arrival as we don´t live close to our apartments.
The guest didn´t mention any reason.
I am not a greedy person, so i am happy if i can give him free cancellatio but i do not want to have an empty appartment.
He booked an Apartment for 6 Persons in highseason July/August. I hope someone elese is going to book for that period but i can´t tell for sure.
Booking just asks if a accept free cancellation or not, what would you do?
Usually i would stick to terms and conditions with 50% cancellation fee and IF someone is booking that period refunding 100% but i couldn´t find that option on booking or am i missing something?