We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Guest asking for refund

hi

there is booking *** on july6 and they booked for three nights  but today July 7 they came  and   complaint they are not happy there is smell and mattress is not good they said they are not happy they wants their money back so please help me what should I do?

1 Replies
9 Views

10
BrookAve

 

Hi 

  1. validate the complaint
  2. consider based on results
  3. what is the smell of?
  4. how bad is the matress? years old and well worn?
  5. Is there another room to move them to?

 

 

4 months ago