Guest asks for invoice. Should they ask from booking.com instead?
Guest asking for invoice, claiming he is a business traveller.
Actually , he stayed with family and kids, so it doesn't look like business travel, but in Poland a lot of people registered as private entrepreneurs, and have business tax number
There's two problems for me as a host:
1) I do not get payment from guest directly. It's handled by booking.com, and I'll receive money in next month
2) I can issue invoice only for amount which I received: minus 15% booking.com commission.
Indeed, customer would want to claim the whole amount paid.
If he is not satisfied, he can leave negative feedback. But he didn't tell in advance that he needs invoice. so I don't know what to do, to make all parties happy.