We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Guest booked and cancelled same day

Hotel ID 3907306 Amowaj north coast I send many emails regarding this subject for guest she booked on 26/8/2018 and same day she canceled and I didn’t have her details for payment and contact number I wrote trying to put no show from my mobile but can’t You’re asking me money which I have to ask for4250 $ u must contact her and u have all her details of payment I lost guest she of her sort this and contact me 00971506161740

1 Replies

Bandara Hotels…

Alshamsisalah Sorry to hear. But please note that this community is only where we share knowledge, experience between Booking.com partner and Booking.com development team. For you question above you have to send email or use inbox on extranet or call center or your account manager directly.

1 year ago