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Guest cancel

D11 - Compensation / complaint charges paid on your behalf with respect to reservation number *** - complaint : Relocation - cannot accommodate guest (***,***,***) 2019-08-31 / 2019-09-01


We don't pay for guest's cancel on reservation.


Not exactly sure what this is from your post but it looks like you turned down the guest booking to me - what exactly happened? Also you are posting to a partner forum here and not the customer support helpline in case you are expecting some compensation.



Looks like he got overbooked. The penalty is commission amount + additional relocation costs if any. 


Hi Yu Shu Huang!

Thanks for your post. I think the quickest way to get help would be to send a message through your extranet or use the phone number listed next to your extranet inbox.

All the best!