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Guest cancel free of charge

our guest *** from singapore cannot came here because of movement control by malaysia  government can this get full refund?


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BrookAve 2 years ago

 

Please use the extranet to report it to support team via Inbox > booking Messages.

 

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Sharonpowney 2 years ago

You have posted this on the Partner Forum and no the booking.com help team.  If you looking at something for a specific booking I think you need to contact the help team.  Use the Inbox on Extranet to email them. The rules seem quite complicated so feel you should check with them.