Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Guest cancel free of charge

our guest *** from singapore cannot came here because of movement control by malaysia  government can this get full refund?


9
Sharonpowney

You have posted this on the Partner Forum and no the booking.com help team.  If you looking at something for a specific booking I think you need to contact the help team.  Use the Inbox on Extranet to email them. The rules seem quite complicated so feel you should check with them.