We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Guest Cancelation

A guest keeps asking me to cancel the room but I never got the information. I can't give her a cancelation or ensure she was not charged because I have no information on her. Can I give her a number to call you?

5 Replies
51 Views

9
Sharonpowney

You have posted this on the partner forum.  Looks like this is for a specific booking so you need to contact the help desk.  You can use the Inbox icon to email or look for a specific phone number for your area.  I am on the other side other world so my local number wouldn't be good and would probably incur charges.

9 months ago
10
BrookAve

If they can give you a booking number and you get zero results when you enter it into the search box on the extranet home page, then you dont need to contact BdC, and you simply say goodbye no such booking and hang up.

 

 

9 months ago
1
Emmy van Dantzig

A guest asks me to cancel the room because of Corona. It's a non-refundable booking. I want to give a part off the booking back. The tool I got was yes or no. No possibility to fill in an amount off money. Which tools do I have to use to orange this. Please explain very specific because on the side are so many possibilities that you easy get lost.

8 months ago
10
BrookAve

Hi

 

There is no such tool option.

 

Two things

1.temp update your cancelation policy to allow a % refund on nonrefundable.

2. message support the booking reference and say you agree to refund x% to the existing booking.

 

Kind Regards

8 months ago