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guest cancellation
Hi A guest has sent an email as they wish to cancel and for me to waiver the cancellation fee. I am happy to do this due to travel restrictions in Scotland. However I am not sure how to do this. Been looking but it has not helped. if you could assist in step by step method please
Also i tried calling Booking.com with the numbers that i have and that i have looked up on line but none seem to work
thanks
Hi Joanne,
In your Extranet Reservation tab you can send a message to your guest....
Hope following link is helpful.
https://partner.booking.com/en-gb/help/reservations/if-guest-asks-me-ca…
Wish you well.
Hi i clicked the link to cancel the reservation and it said that it would send myself and the guest an email so as we can confirm to the cancellation. I did this hours agao and still not got an email.
Is it right that they will send me an email?
will the guest that cancelled get an email?
I just want to make sure that the booking will be cancelled and that the guest will not be charged.
thank you for your help in advance
I clicked the link to cancel the booking and i think it said that i would receive an email from booking.com to confirm but i have not received this yet
. i think it said that the guest would receive an email as well that they would have to confirm. I have said this to the guest but not heard anything from them. I am right in this?
Its just that the i want to ensure that the booking is cancelled as the guest may become rather annoyed and i really dont want this.
thanks for help
Joanne I can understand your worries...
For reassurance you can always call your local BDC office.
Wish you well and gives us feedback is you can...
Hi All
So just a quick note first : Never send a Guest a link from https://partner.booking.com, please. As that is for Partners not guests.
Instead use the booking.com website and the FAQ link or CS link from it.
Method 1 : [Guest Initiates Cancellation Via Booking.com ]
Remind Guest to use their own account on https://booking.com to Manage their booking and use the Cancel feature with in the booking itself.
Method 2 : [Guest notifies Partner of request to cancel // or Partner needs to Cancel on behalf of Guest // or Partner needs to cancel due to unexpected circumstances]
Kind regards,
Be Safe, Be well