Use our data-driven guide to capture late-season demand.

Get more advice

j
1
joanne boyne
coronavirus
tips
sustainability
people
help
guests

guest cancellation

Hi A guest has sent an email as they wish to cancel and for me to waiver the cancellation fee.  I am happy to do this due to travel restrictions in Scotland. However I am not sure how to do this.  Been looking but it has not helped.  if you could assist in step by step method please 

 

Also i tried calling Booking.com with the numbers that i have and that i have looked up on line but none seem to work

thanks

j
1
joanne boyne 1 year ago

Hi i clicked the link to cancel the reservation and it said that it would send myself and the guest an email so as we can confirm to the cancellation.  I did this hours agao and still not got an email.

Is it right that they will send me an email?

will the guest that cancelled get an email?

I just want to make sure that the booking will be cancelled and that the guest will not be charged.

thank you for your help in advance

j
1
joanne boyne 1 year ago

I clicked the link to cancel the booking and i think it said that i would receive an email from booking.com to confirm but i have not received this yet

. i think it said that the guest would receive an email as well that they would have to confirm.  I have said this to the guest but not heard anything from them. I am right in this?

  Its just that the i want to ensure that the booking is cancelled as the guest may become rather annoyed and i really dont want this.

thanks for help

Profile picture for user m.adamopoulou.hotmail.com m
10
M Adamopoulou 1 year ago

Joanne I can understand your worries...

For reassurance you can always call your local BDC office.

 

Wish you well and gives us feedback is you can...

Profile picture for user barry.reilly.winnov.net b
11
BrookAve 1 year ago

 

Hi All 

So just a quick note  first : Never send a Guest a link from https://partner.booking.com, please. As that is for Partners not guests.

Instead use the booking.com website and the FAQ link or CS link from it.

 

 

Method 1 : [Guest Initiates Cancellation Via Booking.com ]

 

Remind Guest to use their own account on https://booking.com to Manage their booking and use the Cancel feature with in the booking itself.

 

 

 

Method 2 : [Guest notifies Partner of request to cancel // or Partner needs to Cancel on behalf of Guest // or Partner needs to cancel due to unexpected circumstances]  

  1. Open reservation details page  
  2. Right pane has options, if not greyed out** use Request Cancellation  
  3. Now you need to choose one of two options, in this case go with option 2.{this option also means you agree to full refund).  
  4. Now the BdC System notifies the Guest, Guest must click a link to confirm.  
  5. Once confirmed status will change to cancelled. If they PrePaid booking at checkout, the system will issue full refund.

 

 

Kind regards,

Be Safe, Be well

 

Related posts