We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Guest Cancellation charges

I asked my guest to cancel the reservation since there was a conflict with the calendar schedules. After he cancelled he was still debited the fee. How can this be returned to the guest? My profile doesn't have a cancellation fee to the guests but he was still charged.
Please help.
thank you!

2 Replies

Saad Zyada

It think you just need to ask the customer service to refund the client with the amount

1 year ago

Next time you can send a "request to cancel" to guest in extranet
(By sending this request, I agree to waive the cancellation fee (if any).)

1 year ago