user avatar image
1

Guest Cancellation charges

I asked my guest to cancel the reservation since there was a conflict with the calendar schedules. After he cancelled he was still debited the fee. How can this be returned to the guest? My profile doesn't have a cancellation fee to the guests but he was still charged.
Please help.
thank you!

2 Replies

2
Saad Zyada

It think you just need to ask the customer service to refund the client with the amount

5 months ago
7
pibomarco

Next time you can send a "request to cancel" to guest in extranet
(By sending this request, I agree to waive the cancellation fee (if any).)


5 months ago