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Guest cancelled last minute

I have last minute reservation for today November 30.  Then again at 3 p.m. check in time, guest emailed to cancel the reservation.  I declined to waive fees. 

Please advice what is the next process so Booking will not charge me.  Since it is last minute cancellation, I cannot press the cancellation button.

Please advise,

Best,

Chutima

1 Replies
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7
jaybeegee

Yes you cannot cancel so close to checkin time and you need to call BDC support - they will contact they guest and sort out the cancellation. GL

8 months ago