Guest cancels, what do I do now?
I have had a guest cancel their reservation.
We have a cancelation policy that states they are still to pay 50% during this period. The guest has asked to waive the fee but I have declined. Will booking.com sort the payment out automatically or do I need to process something from my end? What happens about the guest getting half of their money back and me getting the other half?
I have never had a cancellation before so any advice would be much appreciated :)