First, sorry if I make mistakes in English, I'm Spaniard. I wanted to ask you how you manage when a guest have booked you less nights than he really needs.
For example, a guest has booked my apartment from 7 to 11 September, but she told me she is arriving around 1:00 a.m. Her logic is "well, 1:00 am is 7 September, so I don't have to book from 6 September". I've realized somes people don't get they have to pay per night, not per day.
I informed her two days ago that she has to book from 6 September, but she didn't even answer me. What would you do? Is that enough to ask Booking to cancel her reservation?
Thank you in advance.