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Guest Check-in without payment

Dear booking.com

the guest of reference is *** - *** *** checked in without payment.

i followed up with several messages on booking.com.  the guests pitch on Tuesday 19 March 2019 without receiving any payment and will be checking out tomorrow.   What do I  do as I do not have any credit card facility.  the guest is from France and came to South Africa to do the Cape Epic cycling tour.

Please assist with the above.

Kind regards

Nicci

17On Miller

1 Replies

9
M Adamopoulou

Hi! Donico and welcome to the forum.
This is a space to chat and advise with other Booking.com partners, and it sounds like your issue would be best resolved from one of the booking.com support teams. You can reach out to them via your Extranet Inbox tab and send your request.
Wish you all the best...

3 months ago