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Guest coming in September, wants to pay now

A guest that booked with me contacted me regarding his payment: He wants to pay now and does not know hoe, neither do I.

 

Could someone please assist, he booked on the app and Booking.com handles all my payments.

 

Regards

Leonardo

1 Replies
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7
jaybeegee

If booking.com handle your payments maybe the guest should call the booking.com helpline instead of you. Or wait a day or two in case this is a timing error and will refresh on the guests credit card statement.

1 year ago