We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Guest could not process payment

Hi Booking.com team,

I have a guest who said that she could not process her payment as she changed her phone number, but somehow not reflected in Booking.com. On my side, my understanding is that the payment is managed by Booking.com and I shouldn't worry on anything.

2 Replies

Aaltje B.

Well, that really depends on your booking settings/choice of payment. 


You could have them pay beforehand to BookingDC

Or you let them pay at your house if you have a device at home, that is a possibility. 

Just contact the finance team and they will assist you. 



Aaltje B. 


8 months ago
Nirav Patel

we have guest came check in feb 29 to mar 7 

trying take there payment but it decline 

8 months ago