Guest could not process payment

Hi Booking.com team,

I have a guest who said that she could not process her payment as she changed her phone number, but somehow not reflected in Booking.com. On my side, my understanding is that the payment is managed by Booking.com and I shouldn't worry on anything.

Aaltje B.

Well, that really depends on your booking settings/choice of payment. 


You could have them pay beforehand to BookingDC

Or you let them pay at your house if you have a device at home, that is a possibility. 

Just contact the finance team and they will assist you. 



Aaltje B. 


Nirav Patel

we have guest came check in feb 29 to mar 7 

trying take there payment but it decline