Guest Credit Card Declined
Its approaching the end of our busiest time of the year. I had one 3 bedroom apartment left for 3-4 nights this coming weekend. Last apartment in the whole complex. Booking.Com sold it for the first 3 of the potential 4 nights available.
Credit card provided failed for 100%, down to 5% of the total amount due.
Guest phone went to messagebank. No response to my message.
Advised Booking.Com via the Extranet. Standard computer generated reply, "We will contact the guest and ask for new details'
I can cancel in 24 hours if not forthcoming.
That's totally wrong. I should be able to cancel the booking when its this close to check in date immediately.
I should be in charge of my bookings, not an agent, who doesn't follow up straightaway.
Why does this guest or any guest, who provides incorrect details, whether by mistake [yea right] or intentionally deserve 24 hours.
Who is to say, this is not a competitor booking my last room in order to sell theirs at the same or a higher price.
I am sure many of you have had similar problems.
I wonder how many of you, once you are finally able to reenlist your own room, are left with it vacant, when its currently 48 hours to check in.
I would love to hear your thoughts.
I know its different for booking within the last 24 hours. Why can't this feature be extended to bookings within one week of arrival.?
Merrima Court Holidays